About This Role
This role offers the opportunity to shape connected services used by customers around the world through user-centered research, service design, and cross-functional collaboration. You will help define future customer experiences and contribute to the development of innovative digital services, working with global stakeholders across product planning, engineering, and marketing.
Responsibilities
- Design and execute user research activities, including interviews, behavioral observation, and other qualitative and quantitative research methods
- Identify user needs, pain points, and opportunities, translating insights into service concepts and experience improvements
- Develop customer journeys, experience models, service visions, and service requirements for new and existing offerings
- Plan and conduct user testing using prototypes and other validation methods, providing actionable recommendations for service enhancements
- Design and facilitate workshops involving stakeholders from multiple departments to align objectives and drive decision-making
- Prepare reports, communicate findings, and present recommendations to stakeholders across the organization
- Collaborate closely with planning, marketing, engineering, and other teams to support the development and evolution of connected services
Requirements
- At least three years of experience in service design, UX design, user research, or a related field
- Experience deriving actionable insights from qualitative and quantitative research and applying them to service improvements or new service concepts
- Experience designing end-to-end service experiences, including customer journey mapping
- Experience planning and facilitating workshops
- Experience participating in web or mobile application development projects and understanding of software development processes
- Ability to communicate effectively with diverse stakeholders and cross-functional teams
- English proficiency equivalent to TOEIC 600 or above
- Strong problem-solving skills and the ability to independently drive initiatives forward
- Bachelor's degree
- Work permit for Japan required
Benefits
- Flexible work arrangements, including remote work options
- Open and collaborative work environment with a flexible dress code
- Opportunities to participate in design and research events to stay current with emerging methodologies and technologies
- Exposure to global projects and collaboration with international teams and customers
- Broad project involvement across multiple business functions, providing opportunities to expand expertise beyond a single domain
- Career development opportunities in service design, UX research, leadership, and management pathways within the organization
About the Company
This is a leading automotive manufacturer.