About This Role
This UX Researcher role helps everyday Americans build financial stability by uncovering insights into how members manage money, navigate financial stress, and use products in their daily lives. The work directly informs product strategy and design decisions, helping teams build intuitive, supportive, and impactful experiences. The role collaborates closely with designers, product managers, and marketing to identify research questions, conduct studies, and translate findings into actionable insights.
Responsibilities
- Conduct research to better understand users, their needs, and their experiences
- Partner with Product Design, Product, Data, and Engineering to help guide product decisions
- Turn research findings into clear, actionable insights
- Share insights in simple, useful ways through readouts, summaries, and other research materials
- Build and maintain research resources so teams can easily find and use past learnings
- Look for ways to improve and scale research practices, tools, and processes
- Champion a user-centered approach by bringing empathy and evidence into the product development process
Requirements
- 4+ years of experience conducting UX or product research in a product organization
- Experience running a variety of qualitative research methods (usability testing, moderated and unmoderated studies)
- Ability to synthesize complex findings into clear, actionable insights that influence product decisions
- Experience partnering with product managers, designers, and engineers in fast-moving product teams
- Strong storytelling and communication skills, with the ability to present insights to both design and non-design audiences
- A collaborative mindset and curiosity about how people manage money and navigate financial challenges
- Experience building research repositories or insight libraries
- Familiarity with tools such as UserTesting, Maze, Dovetail, or similar research platforms
Benefits
- Other compensation components or other benefits for which an individual may be eligible
Important Details
- Work format: based in our NYC office 2-3x a week
About the Company
Brigit is a holistic financial health company helping everyday Americans build a brighter financial future by creating transparent, fair, and simple financial products. Brigit's work has been recognized by Built In, Fast Company, Business Insider, and Forbes Fintech 50.
