About This Role
Leading a wide range of research initiatives at Closer, the UX Researcher will help the company better understand what users need from its product. This involves conducting user research, facilitating interviews and usability studies, and working closely with cross-functional teams to shape the continued development of Closer, a software that streamlines the property closing process for lawyers, clerks, and their clients across Ontario and Alberta.
Responsibilities
- Work with the UX team to articulate research plans and define hypotheses to test at different stages of product development
- Design and lead the execution of a variety of customer research that will enable the team to understand customer pain points and behaviors
- Aggregate results from multiple data sources and communicate findings to inform product, design, engineering and marketing decisions
- Research competing solutions to gain an understanding of current state and disseminate findings back to the product team
- Conduct usability tests with lawyers and clerks based on designs created by the product team and assist with iteration processes
- Critique wireframes and prototypes along with using user insights to offer alternative ideas
- Identify, articulate and prioritize potential usability issues
- Facilitate internal meetings to triage and/or manage research findings
- Communicate usability analysis, recommendations and potential design solutions
Requirements
- Bachelor/Master of Science in Human-Computer Interaction, Cognitive Psychology, Cognitive Science or a related field
- Previous experience working on B2B SaaS or web-based software products
- Proficiency in a variety of qualitative and quantitative research methods, including think aloud usability studies, contextual inquiries, remote usability testing, parallel prototyping, card sorting and A/B testing
- Knowledge of current and evolving research tools, best practices and processes
- Practical experience executing both generative and evaluation research methodologies
- Great collaboration skills and a love for working with others to understand and solve user problems
- Experience with common user research and usability testing methodologies and proven ability using data to inform your designs and decisions
About the Company
Closer Conveyancing is a dynamic team born in London, Ontario, comprised of law and tech professionals dedicated to enhancing the property closing experience. Its mission is to streamline the property conveyancing process for lawyers and clerks, ensuring it is optimized for today’s needs and future innovations.
