UX Researcher

About This Role

This Digital Product Design Researcher role focuses on creating intuitive product experiences from complex operational workflows within the global temperature-sensitive supply chain. It involves translating user insights into user flows, wireframes, prototypes, and design recommendations. The position requires studying real-world environments, observing user behavior, and collaborating with stakeholders, product owners, and designers to ensure digital products reflect user experiences.

Responsibilities

• Plan and help lead qualitative and quantitative research in operational environments, including contextual inquiry, field studies, interviews, usability testing, surveys, ride-along, and diary studies with frontline and expert users
• Understand complex business dynamics and clarify ambiguous problems
• Translate research insights into actionable recommendations that guide product decisions, improve existing products and services, and inspire innovation priorities
• Communicate research findings and implications to internal teams and partners with clarity
• Design user-centered components and experience patterns that align with established design systems and accessibility standards
• Partner closely with stakeholders, product owners, developers, and designers to ensure research-backed designs balance user needs, business priorities, and implementation constraints
• Contribute to the growth and development of the Carrier Digital

Requirements

• Bachelor
• 5+ years of experience contributing to and delivering digital products across web and mobile platforms, including collaboration with designers, developers, and product managers

Nice to have:

• Life sciences, cold chain, pharmaceutical logistics, or temperature-controlled supply chain experience
• Experience at an enterprise healthcare, med device, or health IT company, or in a design consultancy with repeated engagements in pharma, med device, or supply chain
• Deep understanding of the full, iterative design process – including research journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution
• Working knowledge of modern design, research, and AI tools, such as Figma, Claude, and Maze
• Portfolio displaying work samples, research process, customer insights, and examples of artifacts generated from research (i.e., Personas, Guiding Principles, Journey Maps, design concepts, etc.)
• Background designing for fulfillment, transportation, logistics visibility, alerts, dashboards, exception management, or other operational workflows
• Passion for IoT software, hardware, connected devices, and data processing

Benefits

• Short-term cash incentives, subject to plan requirements