About This Role
This UX Researcher role at URBN focuses on executing qualitative and quantitative research to improve the user experience of digital products, including consumer websites, apps, retail systems, and internal tools. You will own projects end-to-end, from identifying research questions and designing studies to conducting analysis and communicating results to stakeholders. The position requires critical thinking, strong communication skills, and a solid foundation in research rigor.
Responsibilities
- Manage most research studies independently, end to end, for all major methodologies
- Exercise active listening and critical thinking, asking the "right" questions to identify research opportunities
- Identify the appropriate methodology for each research question
- Project manage your work, including writing a project plan and considering potential dependencies
- Communicate research plans to stakeholders and maintain communication throughout the research study process
- Design and execute on all major methodologies (usability tests, tree tests, card sorts, IDIs, surveys, intercepts, competitive analysis, and contextual inquiries) for web, mobile, and cross-channel digital experiences
- Analyze and translate data into meaningful and actionable business findings, critically weighing observations and making deliberate judgment calls
- Independently construct a logical narrative arc based on data and business needs
- Execute and deliver all studies on time
- Prepare written reports (usually in Google Slides) and data visualizations that clearly communicate research insights
- Present research findings to stakeholders
- Write succinct and compelling summaries of research to share with broad stakeholder groups
- Collaborate with data partners (e.g., Advanced Analytics, SEO) to align data, testing strategies, and present a cohesive narrative to stakeholders
- Continuously grow and improve your research practice, building on previously learned skills
- Support the UX Research team in continuous growth and improvement
- Provide focused support to assigned product team(s), including understanding their roadmap and proactively identifying research opportunities
- Use AI tools to increase research efficiency, while ensuring critical thinking and independent judgment remain the final word on interpretation and conclusions
Requirements
- 2+ years' experience in user research
- Foundational understanding of web and mobile technologies
- Detail-oriented, highly organized, and ability to easily manage multiple ongoing projects
- Demonstrated ability to independently analyze data and construct a clear, evidence-based narrative
