About This Role
This UX Researcher II role focuses on making self-serve AI-assisted research trustworthy and scalable for product managers, designers, and content designers. The role involves coaching partners, triaging requests based on decision risk, building safeguards for AI research, and conducting focused studies where a researcher's expertise is most valuable. It suits a humble, adaptable, and teachable individual who prioritizes evidence and truth in a fast-paced environment.
Responsibilities
- Partner with product managers, designers, and engineers to scope and conduct qualitative and quantitative research that delivers actionable insights and product recommendations
- Design studies to be as efficient as possible without negatively impacting rigor
- Create research reports that are clear, concise, compelling, and actionable
- Guide Product Managers and Designers in conducting their own user research, including recommending the right methodologies for specific initiatives and sharing best practices
- Help stand up and run measurement programs like NPS
- Support vendor management and research operations
- Evaluate new vendor features worth adopting
Requirements
- 2-4 years of UX research experience in a product development environment, ideally B2B SaaS or other complex products, with a portfolio or case studies that show studies you owned, how you told the story, and the decisions it informed
- Excellent reading, writing, and speaking skills: you absorb dense technical, quantitative, and qualitative information, simplify it without losing accuracy, and tell a clear, compelling story that supports sound decisions; you also push back respectfully and use evidence to help a team align
- Proven experience collaborating with product managers, designers, and engineers
- Working knowledge of usability and mixed methods, with a clear approach to data analysis and measurement
- Experience using AI tools in research, and a critical eye for hallucinations, unsupported claims, and weak reasoning; you verify before you share
- Demonstrated proficiency in using industry-standard UX research tools, like Great Question, User Testing, Dovetail, Qualtrics, Pendo
- Exposure to B2B marketing, sales, or martech products (the company will help you learn the domain)
About the Company
6sense's mission is to multiply growth, retention, and efficiency, envisioning a future where companies, teams, and people reach their full potential. The company builds AI-driven products for B2B marketing and sales teams.
