UX Researcher

About This Role

This UX Researcher role is central to bringing the user's voice into product development, shaping innovative products within a dynamic, multidisciplinary environment. The researcher will join the Product & Service Design team, providing clear, actionable insights to inform design and product decisions.

Responsibilities

• Drive research activities to support the evolution of products and services
• Collaborate on qualitative and quantitative research activities, turning data and observations into meaningful insights for the team
• Collaborate cross-functionally with Designers, Project Managers, and Product Owners to inform design and product decisions
• Validate processes and requirements through research, contributing to solid project foundations and the development of effective solutions
• Ensure alignment between product direction, business goals, and user needs
• Promote and foster a human-centered culture across the organization

Requirements

• At least 3 years of proven experience in a similar role
• UX Research expertise: ability to design and conduct interviews, usability testing, and data analysis, turning findings into actionable product insights
• Experience applying artificial intelligence to improve research workflows and support product setup
• Strong methodological foundation: solid understanding of product design processes and product setup
• Design definition skills: experience in building complex information architectures, user flows, and analysis tools such as customer journeys, empathy maps, shadowing, and usability testing
• Solid experience with research & analytics tools such as MixPanel, Hotjar, Microsoft Clarity, and other analytics platforms, as well as collaboration tools like FigJam, Miro, or Mural
• Agile mindset: familiarity with Agile environments and ability to work iteratively within cross-functional teams
• Curiosity & critical thinking: open-minded approach with the ability to challenge assumptions and explore problems in depth
• Synthesis skills: ability to turn complex data and observations into clear, meaningful, and concrete outcomes for the team
• Collaborative mindset: strong team orientation and openness to continuous cross-functional dialogue
• Effective communication: ability to clearly and persuasively communicate research findings and insights to different stakeholders
• Empathy: strong sensitivity to user needs, behaviors, and motivations
• Proactivity: self-driven and solution-oriented approach, with the ability to identify opportunities and areas for improvement
• Flexibility & adaptability: ability to work effectively in dynamic environments, managing change and continuous iteration