About This Role
This UX Researcher role is central to bringing the user's voice into product development, shaping innovative products within a dynamic, multidisciplinary environment. The researcher will join the Product & Service Design team, providing clear, actionable insights to inform design and product decisions.
Responsibilities
- Drive research activities to support the evolution of products and services
- Collaborate on qualitative and quantitative research activities, turning data and observations into meaningful insights for the team
- Collaborate cross-functionally with Designers, Project Managers, and Product Owners to inform design and product decisions
- Validate processes and requirements through research, contributing to solid project foundations and the development of effective solutions
- Ensure alignment between product direction, business goals, and user needs
- Promote and foster a human-centered culture across the organization
Requirements
- At least 3 years of proven experience in a similar role
- UX Research expertise: ability to design and conduct interviews, usability testing, and data analysis, turning findings into actionable product insights
- Experience applying artificial intelligence to improve research workflows and support product setup
- Strong methodological foundation: solid understanding of product design processes and product setup
- Design definition skills: experience in building complex information architectures, user flows, and analysis tools such as customer journeys, empathy maps, shadowing, and usability testing
- Solid experience with research & analytics tools such as MixPanel, Hotjar, Microsoft Clarity, and other analytics platforms, as well as collaboration tools like FigJam, Miro, or Mural
- Agile mindset: familiarity with Agile environments and ability to work iteratively within cross-functional teams
- Curiosity & critical thinking: open-minded approach with the ability to challenge assumptions and explore problems in depth
- Synthesis skills: ability to turn complex data and observations into clear, meaningful, and concrete outcomes for the team
- Collaborative mindset: strong team orientation and openness to continuous cross-functional dialogue
- Effective communication: ability to clearly and persuasively communicate research findings and insights to different stakeholders
- Empathy: strong sensitivity to user needs, behaviors, and motivations
- Proactivity: self-driven and solution-oriented approach, with the ability to identify opportunities and areas for improvement
- Flexibility & adaptability: ability to work effectively in dynamic environments, managing change and continuous iteration