UX Researcher

About This Role

This UX Researcher role helps the company understand how customers interact with its products and the reasons behind their behavior. The researcher will work with various teams to conduct studies, identify user needs and product opportunities, and uncover psychological factors influencing customer decisions.

Responsibilities

• Conduct product and customer research through interviews, surveys, observations, usability testing, concept testing, and field research
• Leverage UX measurement tools and quantitative data analytics to track, measure, and evaluate user behavioral patterns and product metrics
• Understand user needs, behaviors, motivations, attitudes, and decision-making, and identify pain points and opportunities across the customer journey
• Support Product teams in validating product ideas, understanding user problems, evaluating user experiences, and identifying opportunities for product improvement
• Apply psychological and psychometric methods to better understand customer characteristics, behavioral patterns, and decision-making
• Work closely with Product, Business, Marketing, Design, and Ground teams to translate research findings into actionable insights and recommendations

Requirements

• 1-3 years of experience in UX Research, User Research, Behavioral Research, Consumer Insights, Psychology Research, or related fields
• Bachelor's degree in Psychology, Statistics, Sociology, Communication, Marketing, Market Research, or a related field
• Experience conducting product/user research and a strong understanding of human behavior and psychology
• Strong communication, curiosity, analytical thinking, and ability to turn research into actionable insights
• Comfortable conducting field research, interacting directly with customers, and working with ground teams

Nice to have:

• Familiarity with psychometric methods and behavioral research