UX Researcher

About This Role

This UX Researcher role focuses on understanding real-world problems in offline stores to propose product strategies, deeply understanding the behavior and context of store owners and customers to create effective products. The researcher collaborates closely with product teams, proactively identifying product issues and driving strategic proposals rather than merely responding to requests.

Responsibilities

• Discover product issues in offline store environments and convey the voices of store owners and customers to the team
• Lead research covering hardware and software products such as table order systems, POS, and payment terminals
• Propose directions for product changes and identify areas for improvement based on user feedback
• Investigate user experience through appropriate research methodologies like Usability Testing (UT), In-depth Interviews, Focus Group Interviews (FGI), surveys, and on-site observation
• Establish processes and provide training to enable various team members to directly hear customer feedback

Requirements

• Experience conducting UX research in practical projects is essential
• Ability to utilize optimal research methodologies for diverse situations and effectively communicate research results to the team to guide product direction
• Strong communication skills to collaborate smoothly with silos and teams for product improvement and persuasion
• Experience improving user experience related to digital products (web/app, etc.) or offline products, or sufficient understanding and experience, is a plus
• Proactive in observing user behavior that is difficult to see from a desk and identifying the root cause of problems is a plus
• Experience managing multiple research projects simultaneously in a fast-paced environment is a plus

Important Details

• Portfolio is required for document review

Application Process

• The portfolio must specifically detail practical projects where you designed and conducted research to improve user experience; research projects or side projects are not suitable
• Focus on the process from problem definition to hypothesis setting, research design and verification, and outcome derivation, explaining in detail how you set goals and conducted research, as well as lessons learned
• The job interview will be an in-depth discussion based on two cases selected by the applicant; you will need to prepare separate presentation materials later
• Application Submission > Job Interview > Cultural Fit Interview > Reference Check > Compensation Negotiation > Final Offer and Onboarding

About the Company

Toss Place aims to connect research outcomes directly to implementation, ensuring that research insights lead to actual product improvements rather than merely ending as reports. The company designs research by considering the unique offline store operational experience, continuously exploring and implementing various methodologies to reflect offline characteristics.