About This Role
This User Experience Researcher role uses human-centered design principles to improve products and services, making them intuitive, accessible, and seamless. The work involves understanding customers and colleagues, conducting UX research, collaborating with cross-functional teams, and sharing actionable insights through presentations.
Responsibilities
- Champion the user throughout the product development lifecycle
- Own UX research projects by planning and conducting UX research for software products and potentially for services
- Determine the appropriate UX research method or mix of methods based on stakeholders research questions
- Develop a research plan, collect data and analyze, synthesize and summarize qualitative and quantitative data to inform design decisions
- Present UX research findings and insights
- Screen, recruit and schedule research participants
- Use readily available technology for remote UX research
- Evangelize UX research
- Share ways to improve UX research processes, collaboration with other teams, etc.
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
- Bachelor's / Master's degree in Psychology, Human-Computer Interaction (HCI), Design, Cognitive Science, Sociology, Anthropology, or Computer Science
- Typically, 3+ years professional experience in the enterprise or other complex software space, as a user experience researcher
- Typically, 3+ years of experience with evaluative and generative research
- Knowledge of research methods through all phases of software development (including usability testing, interviews, contextual inquiries, persona development, etc.)
- Understand data analysis and synthesis
- Ability to formulate clear and understandable reports and present/communicate findings to internal leadership teams
- Skillfully give and receive feedback to and from stakeholders and manager
- Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
- Ability to successfully manage multiple projects and meet deadlines
- Creative problem-solving skills
- Ability to navigate complex stakeholder relationships
- Ability to lead and influence without authority
- Ability to align UX research studies with product and business goals
Important Details
- Work environment: clean, pleasant, and comfortable office setting
About the Company
This job posting has been aggregated from an external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
