UX Researcher

About This Role

This role is for a passionate and detail-oriented UX Researcher with expertise in quantitative research to join a growing team within Hapag-Lloyd Chennai's UX/UI Team. You will conduct user research and analyze data to generate actionable insights that enhance product usability, user satisfaction, and overall experience for internal enterprise systems. The position involves working collaboratively with a cross-functional and global team of UX Researchers, Product Designers, UX Analysts, Developers, and Product Managers.

Responsibilities

• Leverage UX analytics tools to gather behavioral data and identify friction points in user flows
• Analyze user journeys, conversion funnels, and engagement metrics to uncover patterns and recommend improvements
• Translate research findings and analytics insights into clear, actionable recommendations and present them to stakeholders
• Co-create holistic UX research processes, frameworks, and a UX research repository for internal products in collaboration with other locations
• Conduct research with both end-users (employees) and internal stakeholders (engineers, developers) involved in solution development
• Advocate for the value of UX research and analytics across teams, helping to embed a culture of continuous learning and data-informed design
• Collaborate with UX Analysts on quantitative research projects

Requirements

• 5+ years of experience as a Quantitative UX Researcher or in a similar role with demonstrated experience in Quantitative UX Research
• Comprehensive understanding of user-centered design practices and principles
• Proficiency in quantitative research methods and statistical analysis
• Experience with UX metrics (e.g., SUS, NPS, CSAT, DEX)
• Proficiency with analytics tools like Google Analytics, DataDog, or similar platforms
• Knowledge of statistical analysis and data visualization
• Ability to effectively communicate research findings and insights to diverse stakeholder groups
• Curiosity and drive to continually improve UX research processes
• Excellent collaboration skills to work with multiple teams in an international and multicultural organization
• Very good written and verbal communication skills in English with ability to communicate insights effectively

Nice to have:

• Experience in qualitative research methods, e.g., user interviews, contextual inquiry, surveys (tools like SurveyMonkey), usability testing, field study
• Integration of AI into workflow

About the Company

The UX/UI Team at Hapag-Lloyd Chennai is one of three international teams designing the user experience for internal enterprise systems. Globally, the team consists of 30 experts providing research, design, and development for product teams, with a vision to create internal software that seamlessly integrates into the workflow of business professionals.