UX Researcher

About This Role

As a UX Researcher at Zoro, you will work with qualitative and quantitative researchers to bring the voice of customers to the heart of everything the company builds. Your work will uncover insights that shape intuitive, meaningful digital experiences, ensuring customers feel supported, understood, and empowered every step of the way. This role offers a unique opportunity to grow as a researcher while making a real impact on a business that values curiosity, empathy, and continuous learning.

Responsibilities

• Plan, organize, and execute user research studies independently, using methodologies such as concept studies, diary studies, usability tests, and surveys to uncover customer needs and behaviors
• Create study assets such as test plans, discussion guides, reports, and video highlights that bring customer stories to life
• Help synthesize research findings into clear, impactful insights that inform decisions across design, product, and engineering
• Collaborate with Senior and Lead researchers on complex studies and contribute to end-to-end research efforts, from study design to stakeholder presentations
• Coordinate participant recruitment and manage logistics for research activities

Requirements

• Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science or similar fields of study
• At least 3 years of industry experience as a UX Researcher in-house or in a consulting environment
• Demonstrated experience working with customers or end users to gather feedback
• Strong written and presentation skills
• Approximately once or twice per year, join the UXR team in conducting on-site B2B research at customers’ places of business; visits may occur in the Chicago area or require domestic travel

Nice to have:

• Familiarity with research tools such as Listen Labs, UserTesting, Rally and Qualtrics
• Ability to adapt and thrive in a fast-paced, dynamic environment

Benefits

• Zoro Incentive Plan (ZIP) designed to foster and reward team members for strong performance
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• Access to adoption assistance program
• 6 free sessions each year with a licensed therapist
• Wellhub portal membership to support mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees
• 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement
• Student loan refinancing
• Access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and city skyline views

Important Details

• Work format: hybrid, requiring team members to be onsite at least two days a week

About the Company

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for business customers. Launched in 2011, it brought a B2C-like experience to the B2B industry and continues to be at the forefront of digital innovation at the intersection of technology and distribution. The company has rapidly grown to over $1 billion in annual revenue and is on a clear path toward its next big milestone: $2 billion in revenue and beyond. Zoro is backed by W.W. Grainger.