UX Researcher

About This Role

The UX Researcher delivers insights to challenging questions in product and service design by conducting primary research and exploring customer behavior and motivation. This role involves working with Product Owners, Designers, Developers, and QA departments to optimize and develop product features.

Responsibilities

• Conduct both qualitative and quantitative user research including ethnographic interviews, contextual inquiry, lab and remote usability studies, heuristic evaluations, A/B testing, and trend research
• Lead recruiting and scheduling for various testing initiatives
• Establish and promote user research methodologies, best practices, and standards as they apply to various product features and timelines
• Collaborate with product owners and the UX team to organize, facilitate, and lead in-person and remote user research sessions
• Organize, present, and defend research findings in compelling and creative ways to peers and stakeholders
• Collaborate with other researchers, designers, product managers, and developers to resolve user issues
• Prepare data collection materials (e.g., discussion guides), synthesize user research findings, create presentations, personas, task flows, and general documentation of research techniques and processes

Requirements

• 4-year college degree in Business, Marketing, Economics, Computer Science, HCI, Cognitive Science, Psychology, Information Science, or any other related field
• A minimum of 2 years of experience in statistical analysis, qualitative analysis, quantitative analysis, product usability moderating, test method selection, and Agile methodology
• Measurable experience in the integration of customer research into a business’s product design practice
• Proficient with standard industry software and tools e.g. Participate, Dynata, Lookback, Quantilope, Medallia, Qualtrics, SurveyMonkey, UserTesting, UXpressia, Google Analytics, Mixpanel etc.
• Knowledge of Microsoft Office, Adobe Creative Cloud, LucidChart, Invision, LookBack, Participate etc.
• Strong verbal and oral communication skills
• Keen attention to detail
• Ability to multi-task
• Strong organization skills
• Flexible
• Good relationship and self-motivated to take on additional tasks under pressure
• Strong ability to develop and extend brands across multiple platforms
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Normal range of hearing and vision

Benefits

• Company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days