UX Researcher

About This Role

This UX researcher role involves planning, conducting, facilitating, and managing user research within the American context, using a user-centered process. The researcher will support the UX design process by providing insights into user behaviors, expectations, and unspoken needs in the automotive sector. This position links marketing, engineering, technology, and social/human sciences with a holistic design approach in a fast-paced agile environment, focusing on new mobility trends like electric vehicles, autonomous driving, and innovative transportation solutions.

Responsibilities

• Discover user needs and draw insights to design innovative features that could impact the automobile user experience for future Hyundai, Kia, and Genesis vehicles
• Support listening, ideation, prototyping, and evaluation efforts through the iterative UX design process and Agile practices
• Moderate qualitative user studies to understand users’ behaviors, needs, and goals through preliminary context-of-use research, such as design ethnography, contextual inquiry, in-depth interviews, and participatory design
• Design quantitative user research, referencing literature, prior works, competitor reviews, research designs, survey/experimental instrument designs, data curation and analysis plans, and findings into design insights for applications that could improve vehicle UX
• Describe interaction models between users and vehicle controllers and logic for developers by organizing and optimizing insights from human behaviors into UX requirements through state diagrams, workflows, flowcharts, service blueprints, code, or other procedural forms
• Travel up to 20% of the time, both domestically and internationally

Requirements

• Bachelor’s degree in industrial design, industrial engineering, human-computer interaction/human factors, cognitive psychology/ergonomics, computer science, or a related field
• Experience in supporting process-based product research through design with evaluative and generative design methods
• Solid understanding of UX design principles and research methods
• Ability to collect and analyze qualitative and quantitative user data
• Ability to be flexible and creative, using analytical and creative problem-solving in design research and user testing
• Portfolio with at least three works on UX design and research that demonstrate one's leadership and direct involvement in each step of user research, requirement analysis, ideation, prototyping, and testing in the iterative UX design process
• Ability to explain technical topics to both technical and non-technical stakeholders
• Proficiency in basic visualization, prototyping, and documentation tools, such as Figma, Excel, PowerPoint, and Word
• Excellent time management, self-management, and organization skills
• Strong written, oral, visual, presentation, and interpersonal skills
• Flexibility with program and process changes

Nice to have:

• Graduate degree in industrial design, industrial engineering, human-computer interaction/human factors, cognitive psychology/ergonomics, computer science, or a related field
• 3+ years of experience in a cross-functional team in an industry setting
• Experience in related fields, such as marketing research or product planning

Benefits

• Zero-dollar Employee Premiums on Medical, Dental, and Vision for You and Your Family
• 100% Employer-paid Disability and Life Insurance
• Generous Paid Time Off, Including Vacation, Sick, and Abundant Holidays
• A Global Environment that Fosters Diversity
• Retirement Savings and Planning Benefits
• Vehicle Fuel Allowance
• Vehicle Lease Allowance
• Access to Health Savings Accounts and Flexible Spending Accounts
• Flexible Work Hours

Important Details

• Candidates applying for positions with Hyundai KIA must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

About the Company

Hyundai America Technical Center, Inc. (HATCI) is an Equal Opportunity Employer including Disabled and Veteran.