About This Role
This UX Designer role focuses on shaping the digital experiences of tomorrow for a company that aims to positively impact people's lives. The designer will create intuitive, fluid, and high-performing user experiences for websites, customer portals, and mobile apps, aligning with customer expectations and organizational ambitions.
Responsibilities
- Translate user needs into innovative, accessible, and valuable solutions in collaboration with Customer Journey Designers, Product Business Owners, marketing, business, and IT teams
- Convert user insights, behavioral data, and business needs into intuitive, user-friendly, and accessible digital journeys
- Design experiences from user research to wireframes and interactive prototypes in Figma
- Detect frictions in the customer journey, accessibility challenges, and optimization opportunities using analytical skills
- Facilitate co-creation workshops and validate hypotheses with users
- Translate data, feedback, and experiments into concrete improvements
- Collaborate closely with business, IT, and development teams on innovative, consistent, and user-centered solutions
- Play a significant role in the further development of the Design System and monitor the quality, coherence, and reusability of components
- Guide projects through to delivery and monitor the quality of implementations
- Present recommendations convincingly to ensure all stakeholders share the same vision for an optimal user experience
Requirements
- Fluent in Dutch and French, both spoken and written
- At least 3 years of experience in UX Design, Product Design, or Service Design, ideally within a complex digital environment
- Experience with User-Centered Design, Design Thinking, user research, user testing, customer journey mapping, prototyping, and experimentation
- Proficient in visualization and storytelling
- Expert in Figma and other prototyping tools
- Strong in responsive and inclusive design
- Enjoys working in an agile environment
- Strong communication skills, empathy, and an analytical, critical, and pragmatic mindset
Benefits
- Much variety
- Results-driven team
- Collaboration with various teams
- Human-centered company culture
- Interest in insurance
- Modern work environment
Important Details
- Contract: indefinite duration
About the Company
Ethias aims to have a positive impact on people's lives, with everyone contributing in their own way. The company's Digital Growth & Experience department focuses on shaping future digital experiences.
