About This Role
This UX Designer role focuses on ensuring a clear, intuitive, and efficient user experience across the company's SaaS product. The designer will deeply understand customer needs and translate them into valuable design solutions, working autonomously within a product team of Product Managers and developers.
Responsibilities
- Analyze user needs, behaviors, and workflows to identify product improvement opportunities
- Design and optimize navigation flows, information architecture, and interactions for intuitive and easy product use
- Identify friction points, usability issues, and complex processes, proposing practical and scalable solutions
- Prioritize resolving real user problems over purely aesthetic decisions
- Contribute to improving user activation and satisfaction metrics by analyzing product usage and detecting experience improvement opportunities
- Work primarily on the web product, providing occasional support for mobile application design
- Design and conduct recurring usability tests to validate hypotheses and design solutions
- Participate in individual client interviews, in collaboration with Product Managers, to understand needs and validate proposals
- Analyze research results and convert them into concrete recommendations for product evolution
- Defend design decisions with solid arguments and evidence obtained through research and user feedback
- Utilize transcription tools and artificial intelligence solutions to streamline the analysis and synthesis of interviews and user tests
- Work closely with Product Managers and development teams throughout the design process
- Co-create solutions considering user needs, business priorities, and technical limitations
- Participate in solution definition from the early stages, providing input on architecture, flows, and interaction
- Prepare wireframes, prototypes, and high-fidelity designs according to project needs
- Support the implementation of solutions to ensure the designed experience is correctly transferred to the product
- Contribute to maintaining visual consistency and the design system, with a primary focus on UX rather than visual perfection of interfaces
- Support different initiatives and product and development teams in parallel
- Manage workload autonomously, identifying priorities and clearly communicating deadlines and needs
- Apply a practical and efficiency-oriented mindset, knowing when to delve deeper into a solution and when to opt for a simpler approach
- Seek scalable solutions that improve the product and user experience efficiently using available resources
- Collaborate with the Head of Product on initiative prioritization when conflicting needs exist
