About This Role
This role is for a UX & CRO Manager to define and implement the UX and Conversion Rate Optimization strategy for the digital channels of the company's brands. It involves leading a team, analyzing user behavior, and collaborating with international e-commerce teams to scale best practices.
Responsibilities
- Define the UX and Conversion Rate Optimization strategy for the digital channels of the brands in line with business objectives
- Manage and coordinate a UX/UI team, supporting its development and defining operational priorities
- Coordinate and supervise user behavior analysis activities (session replay, heatmap, user testing, surveys, etc.)
- Supervise business as usual activities (homepage, banners, landing pages, etc.), ensuring visual and functional consistency with brand identity
- Lead the design of effective interfaces and user flows, in collaboration with UX Designers, UI Specialists, and Frontend Developers
- Plan, execute, and analyze A/B and multivariate tests with a data-driven approach
- Identify and prioritize areas for improvement in the conversion funnel and user experience
- Collaborate with international E-commerce teams to scale global UX and CRO best practices
- Monitor performance KPIs and prepare periodic reports on the impact of UX & CRO initiatives
Requirements
- At least 5 years of experience in UX, CRO, or Digital Optimization roles, preferably in E-commerce or digital retail
- Advanced knowledge of user research methodologies and A/B testing
- Knowledge of tools such as Google Analytics, Hotjar/Contentsquare, Optimizely/Google Optimize, VWO, Figma, etc.
- Strong data orientation and analytical mindset, capable of transforming insights into concrete actions
- Excellent project management and cross-functional communication skills
- Fluent knowledge of English
Benefits
- Flexible working hours and smart working policy
- International, dynamic, and constantly evolving work environment
- Supplementary insurance and health policies
- Discount card for the Group's brands and other dedicated conventions, company gym, and wellness center at reduced rates
- Company canteen, Oniverse Cafè, Children's center, and additional people care services
Important Details
- Schedule: flexible working hours
Application Process
- Initial phone contact and introductory interview with the HR Talent Acquisition team
- Technical and/or in-depth interview with HR Business Partner and Line Manager
- Offer of employment and welcome to Oniverse!
