Used Equipment Support Specialist

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose The Used Equipment Specialist supports dispatching used equipment leads to the correct individuals within our branch network. These leads may come thru multiple channels including phone calls, third party websites, and internal website. The Used Equipment Specialist position requires someone who responds quickly to the lead dispatching process while simultaneously being able to follow our documentation process.

What you will do...

• Dispatch used equipment leads in a timely manner.
• Follow the documentation process and understand the handling of leads in Salesforce.
• Consistent understanding of the dealer/wholesaler lead process
• Must handle multiple priorities and a high volume of leads.
• Professional communication via email and phone calls.

Requirements

• High school or GED required, bachelor’s degree preferred
• 1 year of customer service or support experience preferred. Current equipment coordinators in the rental industry are a plus. Experience leveraging CRM platforms like Salesforce.com as part of daily functions.

Skills

• Passion for customer service and support
• Comfortable using Microsoft Office products (Outlook, Excel, Word)
• Self-motivated to achieve goals and deliver results
• Communicate professionally and effectively in email and on phone calls
• Drive results through teamwork and business processes
• Ability to organize and manage multiple priorities

Req #: 71203

Pay Range: $22.00 - $25.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future 401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.