About the role
"Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential
TMR ID: DATZHE
Role: TrakSYS Support Engineer
Work location: Richmond, VA
Background and Meet and Greet: MANDATORY
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities:
"""
- Provide Level 1 / Level 2 Support for TrakSYS MES application.
- Monitor system performance and ensure continuous up time.
- Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
- Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
- Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
- Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
- Handle incident management and services requests through ticketing tools e.g., ServiceNow.
- Maintain support documentation, change logs, and knowledge base articles.
- Track SLAs, KPIs, and recurring issues for continuous improvement.
- Support scheduled maintenance, upgrades, and deployments.
"""
What are the Mandatory skills and skill proficiencies required for this position?
"""
- Hands on experience on TrakSYS MES (version 12 is a plus).
- Understanding of TrakSYS architecture and core configurations.
- Knowledge of C#/.Net, JavaScript, HTML and CSS.
- Knowledge of SQL Server (queries, stored procedures).
- Knowledge of IIS, Windows Server, and network basics.
- Strong analytical and problem-solving skills.
- Good communication skills.
""
These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed."
The following details must accompany your submission:
First Name, Middle name, and Last Name:
City and State:
Open to Relocate?
Rate:
Availability:
Phone #:
Mobile #:
Email address:
Visa type:
Visa Expiration Date:
Hiring Status:
MiguelAngel Buonafina - ERM
- North America
Tel.: +***"
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