About the role
Role & responsibilities
- Handle inbound and outbound calls from international customers in a professional and courteous manner.
- Understand customer queries, provide accurate information, and resolve issues effectively.
- Maintain a high level of customer service and ensure customer satisfaction.
- Communicate clearly and confidently with international customers in English.
- Follow standard operating procedures, call handling guidelines, and quality standards.
- Document customer interactions, complaints, and resolutions accurately in the CRM/system.
- Meet defined targets for call quality, productivity, customer satisfaction, and turnaround time.
- Escalate complex issues to the appropriate team or supervisor when required.
- Maintain professional call etiquette, active listening, and effective problem-solving skills.
- Adhere to company policies, data-security guidelines, and compliance requirements.
- Be flexible to work in rotational shifts, including night shifts, based on business requirements.
Candidate Profile
- Excellent verbal communication skills in English.
- Good interpersonal and customer-handling skills.
- Willingness to work in rotational shifts.
- Previous experience in an international voice/customer service process will be an added advantage.
- Freshers with strong communication skills may also apply.
What We Offer
- Job Location: Kochi
- 5 Days Working
- Rotational Shifts
- Free Cab Services
- Good & Supportive Work Environment
- Opportunities for career growth and development
Interested Candidates
If you are interested in this opportunity, please share your updated resume with 8714437138.
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