About the role
Job Opportunity: US Mortgage Title, Tax Calling & Escrow Support
We are looking for experienced professionals with strong knowledge of US Mortgage, Title Search, Tax Calling, and Escrow Support processes.
Experience: 1-7 years
Location: Salem & Bangalore (Remote)
Work Mode: Remote
Shift: 11 PM to 7 AM
Key Responsibilities
- Support National Commercial Services offices with escrow-related activities while following established procedures and company policies.
- Handle tax calling activities, including contacting tax authorities or relevant agencies to obtain and verify property tax information.
- Review tax certificates, tax assessment reports, payment status, delinquent taxes, due dates, exemptions, and other property-related tax details.
- Provide escrow support by opening orders, updating closing statements, verifying client information, and entering validated data into internal or client applications.
- Communicate with clients, tax offices, county offices, and internal stakeholders through calls and emails.
- Follow up on pending requests to ensure orders are completed within the agreed turnaround time.
- Search title plant and public records to compile the chain of title.
- Examine and interpret title, tax, assessment, and legal property documents.
- Review title commitments, policies, endorsements, guarantees, deeds, mortgages, liens, and entity documents.
- Audit calculations, closing statements, and legal documents for accuracy.
- Prepare and maintain property-related files, records, reports, and endorsements.
- Track complex customer requests and coordinate with different teams until closure.
- Identify available resources and independently resolve process-related issues.
- Maintain high standards of quality, information security, compliance, and confidentiality.
- Report security incidents, process gaps, or identified risks promptly.
- Participate in project orientation, process training, and company-initiated learning programs.
Required Skills
- Experience in US Mortgage, Title Search, Tax Calling, Escrow Support, or Closing processes.
- Knowledge of title documents, property tax reports, escrow transactions, and legal property documents.
- Experience using FAST or ClarityFirst applications is preferred.
- Strong customer service and stakeholder-management skills.
- Excellent verbal and written communication.
- Strong attention to detail, critical thinking, and problem-solving abilities.
- Ability to organize, prioritize, and track multiple customer requests.
- Good working knowledge of Microsoft Office and Microsoft Teams.
- Ability to work independently and meet quality and turnaround-time expectations.
Interested candidates may share their updated resume at [smuthusamy@firstam.com & vhariprasad@firstam.com]
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