University Program Associate

Job Posting Information

Posting Number
PG195069SP

Internal Recruitment
No

Working Title
University Program Associate

Anticipated Hiring Range
$42,000 - $43,000 (commensurate with experience)

Work Schedule
Monday-Friday, 8am-5pm

Department
Academic Success Center

About the Department
The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

The Academic Success Center facilitates degree completion by providing a comprehensive variety of free programs and resources that promote academic skill development and independent learning within the university environment.

Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Essential Job Duties
This posting will be used to fill two University Program Associate vacancies. Applicants who apply to this posting will be considered for both opportunities.

While each position has primary responsibilities (administrative student support or purchasing and student employment administration), selected candidates will be cross-trained in both functional areas to provide operational support.

The University Program Associate serves as the initial point of contact for day-to-day functions of the Academic Success Center (ASC) in the D.H. Hill Jr. Library. This role delivers exceptional customer service by welcoming visitors, handling verbal and written inquiries from students, faculty, staff, and parents, while clearly communicating ASC policies. The position fosters productive working relationships among student staff, library personnel, and campus partners to ensure students are promptly and accurately connected to services and resources.

In addition to front-facing services, the position is responsible for maintaining and supporting the ASC learning environment and its resources. This includes maintaining the group study room schedules, optimizing table availability during peak hours, and working with the Director to coordinate logistics for drop-in services by campus partners. Utilizing a comprehensive understanding of University resources and ASC procedures, this role resolves student issues and supports daily operational needs.

Additionally, the role maintains essential administrative data and records with accuracy and strong attention to detail. Using university-specific platforms (such as Navigate and MyPack Portal), the University Program Associate coordinates student appointments, tracks attendance data, and approves weekly student timesheets.

The University Program Associate works closely with the Director to maintain the ASC’s business operations, including monthly financial reconciliation review, departmental purchasing, and student employment administration. Utilizing university-specific systems, Google Workspace, and Microsoft Excel to organize large datasets, the role maintains accurate records to ensure all transactions and timesheets comply with University policies and procedures.

Other Responsibilities
Other duties as assigned.

Qualifications
Minimum Experience/Education
Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

• Previous experience providing student-facing customer service, student services, or administrative support in an academic or related setting
• Proficient with Microsoft Excel or Google Sheets to organize, manipulate, and accurately extract insights from large datasets

Required License or Certification
N/A

Valid NC Driver's License required
No

Commercial Driver's License Required?
No

Recruitment Dates and Special Instructions
Job Open Date
06/19/2026

Earliest Close Date
06/25/2026

Notice to Applicants
Please note that the work history on your resume must also be included in your application.

Special Instructions
In addition to your application, please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

Position Details
Position Number
00044123

Position Type
SHRA

Position Classification Band Title
University Program Associate

Position Classification Band Level
Contributing

Position Classification Salary Range
$35,589 - $64,499

Salary Grade Equivalency
NC08

Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00

Appointment
12 Month Recurring

Mandatory Designation - Adverse Weather
Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event

Time Limited Position
No

Department Id
240403 - Academic Success Center

EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135.