The Universal Banker serves as a consultant to customers, identifying their financial needs, cross-selling, and up-selling opportunities to attract, expand, and retain customer relationships. This role is responsible for contributing to the financial growth of the banking center by acting as both a Teller and Personal Banker to support customer and team needs.
Responsibilities
Contribute to the financial growth of the banking center by establishing, expanding, and retaining high-value consumer and business client relationships
Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty, and solicit customer feedback to improve bank performance
Apply need-based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services
Maintain a working knowledge of banking products and promotions
Open new accounts and service existing accounts
Achieve defined sales and service goals
Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience
Understand the root causes of customer service issues
Identify and implement resolutions for service issues, involving supervisors on more complex issues
Conduct onboarding activities for new clients
Provide backup support to other branches and employees as needed
Work on the teller line when needed, including operating the teller drawer and performing advanced, specialized teller functions such as researching cash discrepancies and handling complex customer transactions
Perform accurate transactions, balance each day, and verify cash totals
Scan daily proof work to the remote capture machine
Provide assistance and training to other colleagues and serve as a mentor
Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty
Perform other projects and duties as assigned
Requirements
Highly motivated team-player with ability to develop and maintain collaborative relationships
Strong written and verbal communication skills
Intermediate PC proficiency
Intermediate proficiency in Google Docs and Microsoft Office products
1 or more years of customer service experience
High school diploma or GED
Nice to have:
Cash handling or sales experience
Bachelor’s degree in business or related field
Benefits
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Medical, Dental and Vision Insurance (Ameris Bank absorbs a major portion of the cost of healthcare; eligible for coverage on the first of the month following 30 days of employment)
Life Insurance (provided at no additional cost to employees)
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan (Ameris Bank matches 50% of your first 8% of contributions to the plan)
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance
Employee Resource Groups
Free Interest Checking
Free Safe Deposit Box
Free Money Orders, Travelers’ Checks and Cashier Checks
Discount on Mortgage Origination Fee
Free Online Banking and Free Unlimited Online Bill Payment
About the Company
Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities, one person at a time. It serves customers in locations across the Southeast, Mid-Atlantic, and nationwide through extensive digital offerings and a mobile app.
