Unit Secretary - Neonatal Intensive Care Unit Nights

About This Role

This unit secretary position provides essential clerical services to ensure the smooth functioning of the Neonatal Intensive Care Unit, particularly during night shifts. The role involves acting as a receptionist, managing patient charts, and handling emergency telemetry calls.

Responsibilities

• Greet patients upon admission by introducing self and welcoming them to the unit
• Introduce self to patients daily with face-to-face contact
• Identify the patient by using name and date of birth, including checking medical records and patient armband
• Act as receptionist and greet hospital staff and visitors
• Initiate, receive, and deliver telephone messages related to unit activities
• Maintain patients’ charts on assigned units
• Order and maintain adequate supply levels on unit
• Assume responsibility for answering the telemetry emergency phone and pass responsibility if leaving the desk
• File telemetry strips in a timely manner in the location predetermined by the floor
• Set up assignments in the Responder system, answer call lights, and set services as necessary
• Demonstrate responsibility concerning customer satisfaction, patient throughput, and hospital capacity
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Proficiency in reading, writing, and speaking the English language
• Ability to work at computer/monitor for long periods
• Ability to remain calm under emergency situations
• Sits for prolonged periods
• Ability to communicate verbally
• Auditory and visual acuity to accurately perform job functions
• Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Nice to have:

• Completion of medical terminology course
• 1 year Medical Assistant or Nursing Assistant experience

Important Details

• Schedule: Full time, Nights
• Application deadline: October 18, 2026

About the Company

Cape Fear Valley Medical Center is the facility where this role is located.