Unarmed Security Officer - On Call

About This Role

This on-call security officer role involves patrolling and monitoring all areas of a property, responding to emergencies, and ensuring the safety of guests and team members. The position requires strong communication and problem-solving skills, as well as the ability to handle physical threats and de-escalate conflicts.

Responsibilities

• Patrol and monitor all areas of the property, including exterior areas, on foot, bicycle, or in a company vehicle
• Monitor alarm systems, surveillance cameras, access control systems, and other security equipment
• Deliver excellent guest service, responding to questions, complaints, and/or conflicts in a professional manner
• Respond to physical threats, altercations, or aggressive behavior
• When necessary, engage in self-defense and defensive tactics (including take downs, handcuffing, restraining, or subduing an assailant)
• Utilize de-escalation and conflict resolution techniques to minimize the need for force
• Act as a first responder during emergencies (medical, fire, criminal, natural disasters)
• Perform gaming drops and transactions, including carrying and transporting drop boxes and chip carriers (minimum weight approximately 3 lbs to maximum weight 50 lbs)
• Write detailed and accurate incident reports on accidents, property damage, theft, or unusual occurrences
• Serve as dispatcher to relay information, messages, or emergencies by phone or radio
• Administer first aid/CPR/AED and Narcan and follow medical emergency protocols
• Secure and preserve incident scenes, conduct evacuation procedures, and summon emergency responders when appropriate
• Attend and successfully pass all recurring mandatory training (legal, defensive tactics, CPR/AED, drills, etc)
• Maintain proficiency with assigned equipment and communication devices
• Respond to all emergencies, including fires, medical incidents, and criminal activity
• Observe, report, and take appropriate action on suspicious or criminal activity
• Perform other job-related duties as assigned

Requirements

• Minimum 1 year of experience in security, customer service, or related role
• Strong communication, observation, and problem-solving skills
• Ability to successfully complete company Security Officer Academy
• Proof of eligibility to work in the United States
• Ability to operate vehicles, radios, and security equipment
• Proficiency in defensive tactics, handcuffing, and de-escalation techniques
• Effectively communicate and interact with a diverse range of individuals and groups, including customers, employees, law enforcement, and the public
• Computer literacy to complete reports and access security systems