About the role
The Team
Deloitte s Technology Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Our practice addresses the continuum of opportunities in business intelligence visualization, data management, performance management and next-generation analytics and technologies, including big data, cloud, cognitive and machine learning.
Your work profile
The Program / Account Manager is responsible for managing client relationships and overseeing the successful delivery of programs or accounts.
This role serves as the primary point of contact between the organization and its clients, ensuring alignment of goals, timelines, budgets, and expected outcomes while driving client satisfaction and business growth.
Program Delivery Management
- Own end to end delivery of programs or client accounts, ensuring scope, schedule, cost, and quality objectives are met
- Develop program plans, milestones, dependencies, and risk mitigation strategies
- Track progress against KPIs and SLAs; proactively address delivery risks and issues
- Coordinate cross functional teams (engineering, operations, finance, sales, support) to ensure timely execution
Client / Account Management
- Act as the primary relationship manager for assigned accounts or programs
- Understand client business goals and translate them into actionable program plans
- Lead regular client reviews, status meetings, and executive updates
- Manage client expectations and handle escalations professionally and effectively
Key skills required:
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Integrates business specific needs from a technical solution design perspective and delivers effort estimates for those solutions
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Design development of dashboards, volume reports, operating summaries, and presentations and graphs.
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Work with business scrum team to identify, define develop specifications for KPI, dashboards and reporting requirements
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Publishing reports to app.powerbi.com and setting up the necessary connection details and scheduling.
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Work on performance optimization of the dashboards and reports
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Testing Production release steps
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Perform Prototyping and POC in support of requirements definition or technical design questions
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Resolve defects during test cycles and hyper care
Key Skills Competencies
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Power BI Modelling (Relationship/DAX) Visualization
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Should possess excellent SQL skills
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Proficient at data visualization using Power BI and a strong application development.
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Proficiency in SQL, Data Warehousing and Data Modeling concepts is mandatory.
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Hands on experience of data modelling in Power BI, AAS or similar tools.
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Knowledge of Power BI cloud, workspaces, gateways, premium capacity, publishing, scheduling, User Access Management is a requisite
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Implementation of Row Level Security by defining various constraints for each defined role
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Excellent in writing DAX
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Expert knowledge using advanced calculations using MS Power BI (Aggregate, Date, Logical, String, Table)
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Good at creating different visualizations using Bar Chart, Slicers, Lines, Pies, Histograms, Maps, Scatter, Bullets, Heat Maps, Tree maps, etc.
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Performance tuning (pushdown logic, calculated columns and measures, data loading strategies, filtering data, variables)
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Experience in Custom Visuals and Groups Creation.
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Experience in Managing Embed Codes
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Experience in Data Gateway for data refreshing, content Pack Library.
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Experience in working with data sources like Azure Analysis Services, RDBMS
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Excellent communication skills (written oral)
Success Metrics
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On time, on budget program delivery
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Client satisfaction (CSAT / NPS)
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Revenue growth and margin improvement
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Reduced escalations and improved delivery stability
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Strong renewal and account growth performance
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Proficiency in English is required.
Location and Way of Working:
Base location: Bangalore
Education - Btech or any bachelors degree
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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