About This Role
This trucking dispatcher role coordinates daily truck and driver assignments, ensuring that all jobs have the correct equipment, clear instructions, and timely support. The position involves close collaboration with drivers, customers, truck bosses, safety personnel, the shop, and management to monitor job progress, resolve issues, and communicate schedule changes. It suits a candidate with excellent attention to detail, strong communication and problem-solving skills, and the ability to multitask and prioritize.
Responsibilities
- Schedule and dispatch drivers and trucks based on customer needs, equipment availability, and job requirements
- Provide drivers with clear, accurate instructions, including start times, locations, site contacts, hauling details, and required equipment or supplies
- Confirm that each job has the appropriate trucks and communicate shortages or scheduling conflicts promptly
- Coordinate with truck bosses, the shop, safety, and management regarding driver availability, equipment readiness, and operational concerns
- Monitor truck locations and job progress using fleet tracking tools
- Resolve scheduling challenges and respond to delays, breakdowns, callouts, and changing customer needs
- Communicate revised assignments promptly to everyone affected
- Coordinate fuel needs and job-specific supplies with the appropriate personnel
- Maintain accurate dispatch records and communicate information needed for payroll and billing
- Use Microsoft Word and Excel to prepare schedules, maintain tracking sheets, and organize operational information
- Report driver concerns, safety issues, and customer complaints to the appropriate supervisor
- Follow management direction, clarify instructions when needed, and confirm completion of assigned tasks
- Maintain professional communication and protect confidential employee and company information
- Plan assignments with consideration for driver hours, company policies, and safe operating practices
Requirements
- Dispatching experience preferred, especially in trucking, construction, aggregate hauling, or a similar industry
- Strong Microsoft Word and Excel skills
- Excellent attention to detail and accuracy in scheduling, recordkeeping, and driver instructions
- Strong problem-solving skills and the ability to make sound decisions when plans change
- Strong verbal and written communication skills with drivers, customers, supervisors, and management
- Ability to multitask, prioritize competing needs, and follow through without losing track of details
- Strong organization and time management skills
- Reliable attendance and the ability to meet scheduled dispatch coverage