About This Role
This director role oversees a team of claims professionals handling a variety of commercial transportation claims, including trucking, garage keeper, specialty vehicle, rideshare/TNC, and delivery claims. The position requires exceptional leadership and a strong understanding of state and federal transportation rules and regulations, with a focus on leveraging technology and analytics to improve efficiency and performance.
Responsibilities
- Manage a unit of Commercial Transportation claims professionals at the management and desk level
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Be responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Requirements
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
- 10+ years in insurance claims management experience in Commercial Transportation
- 5+ years management experience with preference for experience managing in a remote environment
- 5+ years of detailed coverage analysis and policy interpretation is a plus
- Active home state adjusters license
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
- Generous health-insurance package with nationwide coverage, vision, and dental
