Truck Dispatcher

About This Role

This full-time dispatcher position supports daily dispatch and logistics operations in the trucking industry. It involves managing emails, supporting drivers, tracking vehicles, configuring mobile devices, and updating data in dispatch systems. The role also includes coordinating with external carriers, making hotel reservations for drivers, updating delivery statuses, and managing fuel cards, site access, and reporting tools. Strong organizational and communication skills are essential to ensure smooth transport operations and prompt problem resolution.

Responsibilities

• Manage the dispatch mailbox and ensure timely follow-up
• Add and remove units (vehicles) in the dispatch system
• Send loading authorizations and respond to driver requests
• Update dock locations for GM, CN, and Honda
• Configure, track, and troubleshoot drivers' mobile devices
• Verify that all doors, gates, and sensitive areas are locked
• Manage access via the Igloohome application (additions and removals)
• Make hotel reservations for drivers using the Choice account
• Update Super Dispatch when orders are delivered in Magnus
• Manage Pipeline, Irving, and Comdata fuel cards (additions, removals, tracking)
• Open maintenance tickets in MIR for breakdowns reported by drivers
• Track loads in transit for more than 5 days with external brokers
• Extract and track weekly backlog reports, communicate with CN or manufacturers
• Add non-template orders to Magnus and decode them
• Manage "Snowbirds" loads and deliveries in Transnet and Magnus
• Produce ad-hoc purchase reports for Ford
• Manage Honda pickups in the absence of the responsible colleague
• Generate and maintain Toyota reports
• Update external carrier loads and ensure necessary follow-up

Requirements

• Diploma in transport logistics or relevant certification
• Minimum of 2 years of experience in a logistics and/or dispatching role
• Excellent proficiency in M365 standard
• Experience working with unionized drivers (asset)
• Proficiency in transport management software (e.g., Magnus, Super Dispatch, Transnet, MIR)
• Ability to quickly use and learn technological tools such as Anydesk, Igloohome, or other mobile tracking systems
• Strong organizational, priority management, and multitasking skills
• Ability to work under pressure and independently
• Attention to detail and rigor in data entry and updating
• Service-oriented, team spirit, and proactive attitude to quickly resolve problems
• Availability to work flexible hours or outside working hours in case of emergency (as needed)

Benefits

• RRSP program
• Medical and dental insurance
• 2 weeks of vacation
• 10 personal days
• 3 sick days

Important Details

• Schedule: Monday to Friday, 5:00 AM to 1:30 PM
• Team: 40-hour work week

About the Company

Randstad Canada is committed to fostering a workforce representative of all populations in Canada and to promoting equity, diversity, and inclusion.