Truck Dispatcher

About This Role

This role involves coordinating freight shipping operations, which includes scheduling drivers, planning routes, and managing customer service. It suits an individual with experience in transportation operations who can work efficiently under pressure.

Responsibilities

• Schedule, dispatch, and monitor trucks and drivers for daily operations
• Assign loads based on driver availability, equipment type, and delivery requirements
• Communicate with drivers regarding routes, pickup and delivery instructions, and delays
• Track truck movements using GPS or tracking systems
• Ensure on-time pickup and delivery of shipments
• Coordinate with customers, brokers, and internal teams regarding shipment status
• Manage Proof of Delivery (POD) collection and submission
• Handle route planning and optimize truck utilization
• Address and resolve operational issues such as breakdowns, delays, or accidents
• Maintain accurate dispatch records and reports

Requirements

• Bachelor’s degree in Business Management, Operations Management, or Logistics is preferred
• 2 years of experience as a truck dispatcher or in transportation operations
• Strong knowledge of trucking operations, routes, and freight documentation
• Familiarity with GPS tracking systems
• Excellent communication and problem-solving skills
• Ability to work under pressure and manage multiple drivers and loads
• Basic computer skills (MS Office, email)
• Able to work on shifting schedule

Benefits

• Paid training
• Promotion to permanent employee