Triage RN

Job Description Summary:

MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We are committed to attracting talented, ambitious people who share our values and strive to provide excellent customer service. We are offering an exciting opportunity for an experienced Triage Registered Nurse (RN) to join our Geriatric Medicine team. If you have a passion for service excellence…we want to hear from you!

Job Description:

The Role: Triage RN

If you have a passion for working with the geriatric population and a desire to work in an office with a small and collaborative team, this may be the perfect position for you.

The nurse who takes this role will:

• Take calls from patients/caregivers requesting assistance. Provide advice, referrals, and patient education. For symptomatic patients, determine the necessity and type of care needed and advise the caller regarding appropriate care.
• Perform a nurse-driven annual wellness visit to include: patient intake, chronic condition management, and cognitive testing.
• Perform administrative duties to coordinate patient care, including data collection, answering phones, scheduling tests/procedures and appointments, calling in prescriptions, determining insurance coverage, and billing and receiving payments.

What You'll Do:

• Elicit questions, concerns, and information from the caller to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop a treatment plan.
• Provide professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment. When appropriate, dispatch appropriate discipline personnel or emergency response units.
• Provide referrals to healthcare providers and community resources when appropriate, including locations, hours, and contact information. Assist caller with scheduling appointments at referral sources when appropriate.
• Perform administrative duties to coordinate patient care, including data collection, answering phones, scheduling tests/procedures and appointments, calling in prescriptions and determining insurance coverage. Document calls, responses, and referrals. Perform follow-up calls to evaluate effectiveness of care and need for additional care.

Your Qualifications:

• Active Maine RN licensure or ability to obtain same in a timely fashion
• 1 year of RN experience preferred
• Previous practice experience, helpful
• Strong assessment skills, especially over the phone
• Excellent teamwork, communication, and collaboration skills
• Proven and demonstrated critical thinking skills
• Ability to react calmly, objectively, and effectively in emergency situations

Why Choose MaineGeneral:

• Generous Earned Time Program
• Student loan reimbursement potential for RNs
• Continuing Education Opportunities/Tuition Reimbursement
• Growth opportunities within the organization
• Dedication to employee safety, wellness, and work/life balance

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.