Triage Registered Nurse

About This Role

This nursing role focuses on providing telephonic symptom assessment and patient education for individuals across the practice. It suits a Registered Nurse who can make clinical decisions, coordinate care, and maintain detailed documentation in a high-volume call environment.

Responsibilities

• Perform thorough telephonic symptom assessment for patients practice-wide
• Utilize evidence-based triage protocols to determine appropriate level of care and urgency while providing clinical decision-making within scope of practice
• Deliver patient education regarding symptom management, treatment side effects, medication guidance and support
• Coordinate care with physicians, APPs, and ancillary staff as needed
• Maintain detailed and accurate documentation, utilizing appropriate focused assessment documentation in compliance with healthcare regulations and standards
• Maintain strict adherence to clinical protocols, safety standards, HIPAA regulations, and practice policies
• Provide exceptional customer service while maintaining professionalism, empathy, and efficiency in high-volume call environments
• Support continuity of care by proactively identifying patient needs and potential barriers to treatment adherence
• Assume additional duties and responsibilities as assigned by the management team, consistent with organizational needs and departmental objectives

Requirements

• Valid New York State RN License
• Excellent assessment, communication, and organizational skills
• Proficiency with an EMR (preferred)
• Prolonged periods of sitting at a desk working on a computer, standing, bending and reaching
• Must be able to lift up to 50 pounds at times

Benefits

• Health Insurance on day 1
• Dental insurance
• Vision insurance
• Life Insurance
• Short- and Long-term disability
• 401k Plan
• Paid Time Off (PTO)
• 8 paid holidays (2 floating)

Important Details

• Schedule: 5 days, 8.5 hours per day, Monday-Friday 7:30 AM-6:30 PM

About the Company

New York Cancer & Blood Specialists (NYCBS) is dedicated to making a difference in the lives of its patients, their families, and communities. The team of expert oncologists, hematologists, and healthcare professionals provides world-class cancer care by offering cutting-edge treatments, innovative research, and a patient-centered approach.