Triage Nurse Remote

About This Role

This remote Triage Nurse position involves coordinating care and performing professional nursing functions to assess patient health concerns using established protocols. The role supports providers by triaging patient phone calls and portal messages, working as part of a care coordination/clinical team.

Responsibilities

• Evaluate and assess patient healthcare needs based on signs and symptoms, utilizing established triage protocols and guidelines
• Participate in weekly huddles to review Key Performance Indicators (KPIs) and ensure workflows are within KPI expectations, including call time limits
• Obtain appropriate input and direction from the provider as needed to determine the best clinical course of action and recommendations for specific patient healthcare needs
• Accurately document symptoms/complaints, nursing assessment, advice provided, and patient/caller response
• Follow policies, procedures, and protocols to ensure consistency and departmental effectiveness, as well as improve healthcare outcomes for patients/callers and their access to appropriate healthcare
• Assist in quality improvement of the program when requested by leadership
• Coordinate and schedule same-day and future appointments on provider schedules
• Utilize standing orders, triage protocols, and algorithms appropriately
• Manage prescription refills per protocol
• Participate in CPC+ Care Coordination team process
• Provide patient education, including chronic disease, preventive, and family care
• Participate in Performance Improvement activities as assigned
• Assure that pertinent medical information is forwarded to proper departments as needed for continuity of patient care
• Document in the electronic health record (EHR) triage assessment, plan, implementation, evaluation, and follow-up
• Role model the principles of a Just Culture and Organizational Values
• Be HIPAA compliant

Requirements

• 3 years of clinical experience with applicable patient care and administrative duties preferred
• Knowledge of disease processes, normal growth and development of all age groups required
• Nursing assessment skills with or without visual inspection utilizing basic nursing theory required
• Knowledge of medical terminology, medical equipment, HIPAA compliance, and OSHA rules and regulations required
• State of Colorado Registered Nurse or valid compact state license required

Benefits

• Parental leave (4 weeks paid)
• Housing programs
• Childcare reimbursement
• Medical insurance
• Dental insurance
• Vision insurance