Triage Nurse

About This Role

This nursing role involves assessing patient needs, evaluating symptoms, and providing telephonic triage services. The Triage Nurse answers patient inquiries, offers medical advice, and determines the urgency and appropriate course of action, building trust and credibility with patients and their families as a key part of the care team.

Responsibilities

• Utilize technology to help manage patients' conditions, gather educational resources, coordinate patient care, and maintain patient care goals
• Recognize when additional communication or intervention is required to address ongoing patient issues
• Apply expertise when following a provider's care plan by assisting the patient in knowing how to prioritize their health and helping the patient communicate their condition and symptoms
• Serve as an advocate for patients by finding answers to questions while also resolving their medical challenges quickly and efficiently
• Delve into rich conversations and bond with patients, understanding their unique personalities and challenges
• Establish and nurture trust with new patients and their families
• Act as a vital link within the patient's care team by communicating seamlessly with providers and in-office staff
• Guide patients in prioritizing their health and understanding their conditions
• Advocate for patients, providing answers and addressing medical concerns promptly
• Use technology to manage and coordinate care
• Gather resources for continuity of care
• Utilize Electronic Medical Record (EMR) systems to review patient office visits, liaise with care team members and accurately document actions taken for patients
• Perform other duties as assigned

Requirements

• Active, unrestricted RN license
• Graduate of an accredited RN program
• 3 years of clinical experience
• 2 years of experience working in an ER, ICU, MedSurg, urgent care, and remote triage setting
• Minimum upload speed of 12 Mbps and download speed of 20 Mbps
• Ability to work from home in a HIPAA compliant environment
• Proficient using Electronic Medical Records (EMR)
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to manage multiple priorities simultaneously
• Exemplify Tellihealth's values: All In, Intelligence, Innovation and Integrity

Nice to have:

• Six (6) months of experience within the department specialty
• Bilingual proficiency in Spanish and English

Important Details

• Schedule: Monday - Friday (8:00 AM - 4:30 PM EST)

About the Company

Tellihealth is transforming how chronic care is delivered by combining powerful technology with compassionate, intelligent care. It was formed by the merger of Accuhealth and Signallamp Health, bringing together Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. Its services continue under the names accuRPM and signalCCM, empowering providers to deliver proactive, remote support to patients managing chronic conditions. Tellihealth is growing fast and looking for mission-driven team members who want to shape the future of connected care.