About This Role
This nursing role involves assessing patient symptoms and concerns, determining urgency, and recommending appropriate care levels, primarily over the phone and through a patient portal. It suits an experienced Registered Nurse who can serve as a key point of contact between patients and providers, supporting high-quality, patient-centered care.
Responsibilities
- Assess patient symptoms and concerns, determine urgency, and recommend appropriate levels of care in accordance with clinical judgment, evidence-based guidelines, and UBMD/NYS protocols
- Serve as a clinical liaison between patients and providers to ensure continuity of care
- Provide nursing advice, education, and counseling to patients and families regarding care plans and next steps
- Facilitate medication refills and prior authorizations per provider direction
- Assist with referrals and coordination of multidisciplinary care
- Complete insurance prior authorization requests as required
- Accurately document all patient communications, assessments, and interventions in the electronic health record (EHR)
- Adhere to UBMD and New York State standards of care, promoting patient safety and quality outcomes
- Assist providers with procedures as needed
- Perform venipuncture, blood collection, and specimen preparation for laboratory testing
- Support clinical operations by performing LPN or medical assistant duties when necessary
- Participate in additional clinical or administrative tasks as assigned
Requirements
- Graduate of an accredited Registered Nurse (RN) program
- Current New York State RN license
- Minimum of 3 years of nursing experience, preferably in an outpatient or OB/GYN setting
- 1-3 years of triage experience in a fast-paced clinical environment
- Strong proficiency with computer and phone systems; ability to manage high call volumes
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask and prioritize effectively
Benefits
- Opportunities for professional development and career growth
- Health, dental, vision, and life insurance
- 401(k) plan with company matching
- Paid time off
Important Details
- Locations: Downtown Buffalo; Williamsville
About the Company
UBMD Obstetrics & Gynecology is a healthcare organization that provides patient-centered care.