Triage Nurse

About This Role

This full-time Triage Nurse position is an opportunity for a passionate Medical Assistant or LPN to support patients by using clinical knowledge, communication skills, and compassion to help them navigate their care. The role is part of a collaborative, team-oriented work environment focused on outstanding gastroenterology care.

Responsibilities

• Answer and route calls according to practice standards in an efficient manner (e.g., warm telephone transfer or via the EMR)
• Update basic demographic information when informed of any changes
• Obtain, verify, and update health history of patients
• Obtain, verify, and update medication list
• Manage patient prescriptions as directed by provider
• Arrange outgoing referrals as directed by provider
• Answer basic patient questions relating to GI conditions, procedures, and medications
• Give test results and/or relay information at the direction of the provider
• Review procedure reports to ensure outlined plan is followed
• Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions, and appointments as necessary
• Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider
• Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment
• Exercise critical thinking skills when assisting patients with chronic disease states
• Recognize when a situation is routine, urgent, or emergent

Requirements

• High School Diploma or equivalent
• Previous experience working as a medical assistant or LPN in a clinic setting
• Knowledge of medical terminology, anatomy, physiology, and pathophysiology

Benefits

• Excellent paid time off for a healthy work/life balance
• 401(k) plan with employer match
• Education reimbursement opportunities, with generous annual support based on employment status
• Internal growth opportunities and support for training and development
• Competitive health and supplemental benefits; with FSA and HSA options
• Referral bonus for bringing new team members

Important Details

• Schedule: Full-time, Monday–Friday, no nights or weekends

About the Company

Gastroenterology Associates of Tidewater is part of the One GI family, committed to providing outstanding gastroenterology care.