About This Role
This role involves driving exceptional volume and revenue performance by acquiring and engaging with DBS Treasures clients who have an Assets Under Management (AUM) of INR 20 Million or more. The manager will ensure client coverage and product penetration through cross-selling and up-selling of DBS products and services, while maintaining the highest customer satisfaction through proactive client engagement and relationship management.
Responsibilities
- Acquire and upgrade quality Treasures clients in the branch location areas
- Engage with existing customers to deepen wallet share through retention and growth of AUM
- Achieve monthly and annual volume and revenue objectives
- Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
- Ensure proper implementation and execution of product strategies through effective relationship management
- Develop client trust and loyalty for an entrenched relationship with DBS through lifestyle and beyond banking propositions
- Ensure optimum product mix and new-to-product clients aimed at customer level profitability and enhancing client coverage
- Drive and deliver exemplary customer service in the local market and uphold DBS service standards
- Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews, and exercising due diligence while on-boarding
- Ensure exemplary service delivery to these clients by building appropriate workflows and processes, including doorstep banking
- Establish, manage and grow the AUM of the elite Treasures Client segment by acquiring and nurturing clients having AUM of INR 10 Million or more
- Ensure timely portfolio review by jointly engaging with Wealth / Investment / Insurance specialists with clients
- Ensure complete knowledge of all products and services through continuous skill and knowledge improvement
- Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy
- Provide feedback on market, competition, and products, and suggest innovations and ideas for continuous product and service improvements
- Keep attuned to the current economic and financial markets to be current and proficient for effective engagement with the elite segment of Treasures customers
- Coordinate and work closely with CBG Relationship Manager peer groups and colleagues, Service teams, and Product specialists at branches to ensure team objectives are met through an environment that nurtures harmony and collaboration through teamwork
- Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives
- Ensure internal and regulatory compliance and address operational risks if any, such as Health & Safety standards, security of premises, AML / KYC, and ongoing risk reviews
