About the role
Job Summary:
We're pleased to be seeking a highly organized and detail-oriented Travel Operations Assistant to back a busy independent travel advisor. In the role you'll be the dependable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We want someone proactive and dependable who takes ownership of deadlines and makes sure nothing slips through the cracks.
Key Responsibilities:
- Build and hold a single, tidy system to track all clients, trips, key dates, and payment milestones
- Set up and handle automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time
- Schedule and send reminders proactively ahead of each client's trip so no date or deadline is ever missed
- Put together clear, well-formatted client itineraries and keep them current as trip details shift
- Handle and triage a high-volume inbox — sort, prioritize, answer routine inquiries, and flag anything needing personal attention
- Track upcoming trips and payment due dates and surface a daily or weekly "what's due" overview
- Hold accurate, current client records
Mandatory Skills:
- Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through
- Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools
- Comfortable building and formatting itineraries and working with booking or trip details
- Excellent written English with a warm, professional style suited to client-facing communication
- Experience handling a busy inbox and juggling several clients and priorities at once
- Tech-comfortable and quick to pick up new systems and tools
- Dependable, precise, and able to work under little supervision
- Strong communication skills
Preferred Skills:
- Prior experience backing a travel advisor, travel agency, or hospitality/concierge business
- Familiarity with travel booking platforms and itinerary-building tools
- Experience building a CRM or process from a blank slate
- Ability to juggle several projects at once
Why Join Us:
This is a strong opening to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll enjoy variety, freedom, and the chance to leave an immediate, visible mark. If bringing order to chaos is what you love and you take pride in keeping things on track, we'd love to hear from you.
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