Travel Executive, Shakurpur

Job Role

• Travel Sales Executive

Job Description

• We are looking for a customer-focused Travel Sales Executive to manage and coordinate travel arrangements while providing expert travel guidance and exceptional customer service.
• The ideal candidate should have strong communication skills, attention to detail, travel industry knowledge, and the ability to work effectively in a fast-paced environment.

Key Responsibilities Travel Sales & Coordination:

• Manage and coordinate travel arrangements for customers, including flights, hotels, activities, and other travel services.
• Understand customer requirements and recommend suitable travel products and services.
• Provide expert travel advice and destination recommendations.
• Assist customers in planning and arranging their travel itineraries.
• Ensure travel arrangements are completed accurately and within required timelines.

Customer Relationship Management

• Develop and maintain strong relationships with customers.
• Communicate professionally with customers throughout the booking and travel process.
• Handle customer complaints and resolve travel-related issues promptly and professionally.
• Ensure a high level of customer satisfaction and service quality.

Supplier & Partner Coordination

• Develop and maintain professional relationships with suppliers, travel partners, hotels, and service providers.
• Coordinate with internal teams to ensure seamless delivery of travel experiences.
• Follow up with suppliers and partners regarding bookings, availability, and customer requirements.

Market & Industry Knowledge

• Stay updated with travel industry trends, products, destinations, and developments.
• Maintain good knowledge of travel products and services.
• Identify opportunities to improve customer offerings and travel solutions.

Required Skills

• Strong knowledge of travel products and services.
• Excellent communication and interpersonal skills.
• Strong customer-handling and relationship-building abilities.
• Good attention to detail and organisational skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Good coordination and follow-up skills.