Travel Desk Executive
Talent Hired-the Job Store
About the role
Job Title: Travel Desk Executive
Function: Administration / Facilities
Experience: 58 Years
Location: Navi Mumbai- Ghansoli
Job Purpose
Responsible for managing end-to-end corporate travel desk operations, coordinating between the travel partner, Admin team, and employees to ensure timely travel arrangements, effective request tracking, policy compliance, and smooth resolution of travel-related requirements.
Key Responsibilities
- Manage day-to-day Travel Desk operations and ensure seamless travel support for employees.
- Coordinate with employees and external travel partners/agencies for domestic and international travel requirements.
- Manage and track travel requests from initiation through booking and completion.
- Coordinate flight/train bookings, hotel accommodation, airport transfers, and other travel arrangements as per company policy.
- Ensure appropriate approvals are obtained before processing travel requests.
- Act as the primary coordination point between employees, Admin team, and travel partners.
- Monitor pending requests and proactively follow up to ensure bookings are completed within defined timelines.
- Handle cancellations, rescheduling, refunds, itinerary changes, and other travel-related issues.
- Maintain accurate travel trackers, MIS reports, booking records, and employee travel data.
- Coordinate with Finance/Admin teams for travel invoices, bill verification, reconciliation, and vendor payments.
- Monitor adherence to company travel policy and escalate exceptions wherever required.
- Address employee queries and provide timely support before and during business travel.
- Track travel partner performance, service levels, and recurring issues and escalate them to the Admin team.
- Support travel expense monitoring and cost optimization initiatives.
- Maintain proper documentation and records related to corporate travel.
- Identify process gaps and suggest improvements to ensure efficient Travel Desk operations.
Key Skills
- Corporate Travel / Travel Desk Management
- Travel Partner / Vendor Management
- Employee Travel Request Management
- Domestic & International Travel Coordination
- Flight, Hotel & Ground Transportation Booking
- Travel Tracker & MIS
- Invoice Verification & Reconciliation
- Travel Policy Compliance
- Stakeholder Coordination
- Strong Follow-up & Problem-Solving Skills
- MS Excel / Google Sheets
- Excellent communication and interpersonal skills
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