About the role
WALKIN INTERVIEWS (7- sep- 2026 Monday)
• Respond to customer enquiries and requests received via Different channels to address and resolve issues.
• Ability to empathize with customers and understand their needs.
• Outcall customers to provide information, resolution or seek further information to
resolve issues based on defined scenarios or client requirements.
• Foster positive and lasting relationships with customers by delivering excellent customer
service and support.
• Investigate and resolve customer complaints or issues promptly and professionally.
• Stay updated on product features, updates, and promotions to address inquiries
effectively.
• Gather customer feedback on product/service experiences, identifying areas for
• improvement.
• Convey customer insights to the relevant teams to contribute to product or service
enhancement.
• Ensure adherence to service level agreements (SLAs) and meet quality and productivity
targets.
• Handle multiple email threads simultaneously, prioritizing tasks effectively.
Voice process
Min 6 months exp in CS or bpo
5 days working
2 days rotational offs
Location is Noida sector 142
Only IMMEDIATE Joiners
Cab facilities in odd hours (time window of odd hour is 7pm to 6am)
CONTACT- 9761730434( Bhumika)
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