Travel Agent

About This Role

Turning wanderlust into reality is the core of this Travel Agent role, where a passion for travel and exceptional customer service skills help clients explore the world with confidence and ease. This dynamic position involves assisting travelers in planning memorable trips, booking accommodations, flights, and activities, and providing expert advice to ensure every journey exceeds expectations. It offers a vibrant environment where sales skills and love for hospitality create unforgettable travel experiences.

Responsibilities

• Consult with clients to understand their travel preferences, budgets, and desired destinations
• Research and recommend suitable travel options including flights, hotels, tours, and transportation
• Book reservations and manage itinerary details accurately using industry booking systems
• Provide personalized travel advice, tips, and destination insights to enhance client satisfaction
• Upsell additional services such as travel insurance, excursions, and upgrades to maximize client value
• Handle inquiries promptly via phone or email, ensuring clear communication throughout the planning process
• Maintain detailed records of client preferences, bookings, and follow-up actions to ensure smooth trip execution

Requirements

• Proven experience in sales or customer service within the hospitality or travel industry preferred
• Strong knowledge of hotel operations, destinations, and travel logistics
• Excellent communication skills with a friendly and professional demeanor
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
• Passion for travel combined with a desire to assist others in creating memorable experiences
• Basic proficiency with booking software or reservation systems; willingness to learn new tools
• Secondary School education (preferred)
• 2 years of Amadeus experience (preferred)
• Vietnamese, English, and Filipino language skills (preferred)

Nice to have:

• Hospitality background or hotel experience

Benefits

• On-site parking

Important Details

• Expected hours: 21.0 per week