About This Role
This role focuses on promoting and selling travel products to travel agents and the trade community. The Travel Agent engages with partners, identifies travel needs, presents products, and makes recommendations to close sales and meet revenue goals. It suits a candidate with strong sales and customer service skills, ideally with a luxury cruise background.
Responsibilities
- Promote sales to travel agents and the trade community by engaging with agents and partners on inbound calls, acting on leads, and/or prospects to identify travel needs, present/explain products, and make travel recommendations
- Establish and maintain quality relationships by delivering exceptional guest service, establishing rapport, identifying and meeting guest needs and expectations, including meeting guest retention goals, and following up with guests as necessary to close sales and meet/exceed revenue goals
- Service travel partners and guests through every aspect of the reservations process, including promoting air, hotel, transfers, and Travel Protection
- Build and maintain effective relationships with new and existing agency partners
- Manage trade prospect lists/contact database to identify client travel trends
- Proactively and consistently seek opportunities to promote and sell products based on guest travel history
- Use in-depth industry and company knowledge to articulate cruise product features, benefits and pricing, and make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades and shipboard amenities
- Attend and actively participate in daily team meetings, lineups, and trainings to enhance knowledge of internal processes, products, and destinations
- Always maintain courteous and professional telephone etiquette, adhering to standards
- Exercise discretion and independent judgment concerning all aspects of job functions
- Perform other job-related functions as assigned
Requirements
- Minimum 2-year college degree or 3 years’ experience equivalent
- Minimum of 2 years of Customer Service and Sales experience required, ideally from a luxury cruise background
- Excellent written and verbal English communication skills
- Bilingual: Spanish
- Must commit to delivering a high level of guest service
- Familiarity with managing within several different technology platforms, including Salesforce, Central Reservations Systems, and the Office 365 suite, with proficiency in Excel
- Ability to maintain positive, pleasant behavior while engaging customers and colleagues
- Ability to learn and understand policies and procedures to make reservations and assist callers with each aspect of the booking process
- Maintain a strong desire to learn all aspects of the product, including land, air, hotel, and shore excursion, to sell and service each reservation effectively
