About This Role
This full-time role involves assisting members and clients with their travel needs, offering recommendations, and selling a variety of travel products and services. The position is based on-site in Brandon, Manitoba, and requires a candidate passionate about ensuring members' safety and peace of mind during their travels.
Responsibilities
- Utilize Connections methodologies to identify and counsel members and clients via telephone or in person to sell travel products and services
- Make recommendations on all aspects of travel planning to improve trips, save money, and enhance the quality of the travel experience
- Sell all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel, and car reservations
- Promote CAA memberships and all CAA products, services, and benefits
- Support all CAA/AAA preferred partnerships and marketing initiatives
- Research client requests, quote fares and schedules, issue tickets, and prepare all required travel-related documents and applications
- Advise clients of product terms and conditions
- Create accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System, and Sales Automation
- Establish and maintain member's travel files, accept and process payments, refunds, lost tickets, and documents
- Display a positive attitude towards CCG products, services, and initiatives
- Demonstrate daily the Core Values & Service Principles of CCG
- Participate in the resolution of client complaints
- Perform other job-related duties as assigned
Requirements
- Graduate of Post Secondary Education Program in Travel Counselling
- Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC)
- Three (3) years of experience in a Travel Consultant (Agent) position
- Certification in Apollo (Focal Point) GDS
- Working knowledge of Microsoft Windows and Microsoft Office applications
Benefits
- Work-life harmony with access to an award-winning holistic wellness program
- Continuous learning through a robust corporate curriculum and education reimbursement program
- Incredible rewards, travel incentives, and product and service discounts
- Pay-for-performance and best-in-class recognition programs
- Competitive benefits that include a defined contribution plan and personal spending account
About the Company
CAA Club Group is passionate about keeping its Members safe, whether on the road, at home, or traveling abroad. As a trusted Member-based organization, it provides products and services essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, the company advocates on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection.
