About This Role
This role is for a highly motivated and detail-oriented Travel Agent to support operations, particularly in Japan. The agent will deliver seamless, high-touch travel experiences for VIP clients and leisure travelers, crafting personalized, end-to-end travel itineraries from scratch.
Responsibilities
- Design and build customized end-to-end travel itineraries tailored to VIP and leisure client preferences
- Research, plan, and book travel arrangements including flights, accommodations, transfers, tours, and special requests
- Use Sabre or other GDS platforms to issue tickets, manage reservations, and handle queues
- Anticipate client needs and proactively resolve potential travel issues before they arise
- Manage itinerary modifications, rebookings, and last-minute changes efficiently
- Collaborate with internal teams to ensure smooth travel coordination and premium service delivery
- Stay updated on travel regulations, destination requirements, and industry trends
- Support or create travel-related social media content (e.g., destination highlights, travel tips, promotional posts) to enhance client engagement and brand presence
- Maintain strict confidentiality and accuracy when handling sensitive customer information
Requirements
- Proven experience handling VIP clients and leisure travel bookings
- Demonstrated ability to create fully customized travel itineraries from scratch
- Experienced in using Sabre or other booking platforms
- Knowledgeable about global destinations and travel trends, whether through personal travel or research
- Background or skills in social media management or travel content creation
- Strong attention to detail with excellent organizational and multitasking abilities
- Proactive problem-solver who can adapt quickly to schedule changes or urgent requests
- Professional, warm, and service-oriented communication style
- Able to work independently while collaborating effectively with a team
- High level of integrity and trustworthiness when handling client data
Benefits
- Comprehensive HMO coverage and optical reimbursements
- Flexible work options
- Flexible vacation and sick leaves
- Growth opportunities
Important Details
- Work format: permanent work-from-home setup (outside Baguio City); hybrid work model (within Baguio City)
About the Company
eFlexervices is a premier BPO company with a 24-year track record of excellence, dedicated to finding the perfect fit for skills and helping optimize career performance. It values exceptional quality and operates on a foundation of trust, fostering growth, learning, and personal connections.
