Travel Agent

About This Role

This role is for an experienced travel agent to join an important travel agency. The position involves selling and organizing retail travel, issuing tickets, and managing customer requests, particularly for Business Travel and MICE.

Responsibilities

• Sell and organize retail travel
• Issue tickets using CRS Amadeus and PICO
• Manage and enrich Excel and Word files with data required by the agency's directives
• Be available to participate in training courses

Requirements

• In-depth knowledge of travel booking systems
• Proficiency in Amadeus airline ticketing system and PICO train system
• Previous experience in the role and in the travel agency/tourism sector
• Good knowledge of Microsoft Office suite (mainly Excel/Word)
• Strong problem-solving skills and ability to manage customer requests
• Aptitude for handling urgent requests and tight deadlines
• Organizational skills, initiative, and ability to work in a team and manage interpersonal relationships

Important Details

• Contract: initial fixed-term contract with the aim of stabilization
• Schedule: full-time, with possibility of flexible hours
• Travel: availability for business trips as required

About the Company

Umana SpA is recruiting for an important travel agency.