About This Role
This role focuses on resolving stakeholder issues related to daily freight movements into and out of Amazon's North American fulfillment centers and associated network. It is an opportunity to join a new team in a high-growth area, suitable for a candidate with a background in transportation and strong data-driven problem-resolution skills.
Responsibilities
- Continually communicate tactically with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
- Pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis as needed
- Publish performance metrics to assist with driving business results
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Quickly understand the business impact of trends and make data-driven decisions
- Systematically escalate problems or variance in information and data to relevant owners and teams and follow through on resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Create a narrative outlining weekly findings and variances to goals, and present these findings in a review forum
Requirements
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Be 18 years of age or older
Nice to have:
- A completed Bachelor’s Degree from an accredited university or 2+ years Amazon work experience
- Degree in Engineering, Operations, Logistics, or related field
- Expertise in MS Access and SQL
- Experience in manufacturing, transportation, customer service, and/or distribution environments
- Data management and data quality control experience with pulling and analyzing large sets of data
- Demonstrated experience using data to drive root cause elimination and process improvement
- A self-starter who loves data and who enjoys spotting the trends in it
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
About the Company
Amazon is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network.
