Transportation Representative

About This Role

This role serves as the primary point of contact between Amazon and its delivery partners, acting as the face of the company. The L2 associate is expected to identify and troubleshoot delivery partner concerns, while also suggesting process improvements.

Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provide and expedite prompt and efficient service to Amazon customers and delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintain or exceed targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Requirements

• Experience troubleshooting and documenting findings, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Can work proactively and independently, meet deadlines, and deliver on projects and tasks
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
• Experience in writing and editing with a strong command of grammar, punctuation and style
• Knowledge of working over internet and successfully navigating websites
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present

Nice to have:

• Experience in logistics
• Knowledge of and proficiency in Excel and SQL

About the Company

ASSPL - Telangana is the company hiring for this role.