About This Role
This role oversees daily delivery operations, ensuring efficient routing, excellent customer service, and compliance with company policies. It requires strong organizational, analytical, and leadership skills to manage driver schedules, customer requests, and routing strategies while minimizing overtime and maximizing delivery performance.
Responsibilities
- Manage driver assignments, route execution, staffing, and dispatch to meet delivery schedules and customer requirements
- Monitor driver hours, overtime, staffing levels, and transportation cost per case
- Adjust schedules and route coverage to improve productivity
- Work with routers and dispatchers to improve route efficiency, coordinate second runs, and resolve missed deliveries, callouts, and priority orders
- Lead supervisors, transportation leads, dispatchers, and drivers
- Establish clear expectations, provide coaching, and hold employees accountable for performance
- Oversee onboarding, road test, defensive driving, delivery procedures, equipment operation, and ongoing safety training
- Maintain readiness for applicable DOT and FMCSA requirements, inspections, driver qualification records, and company safety standards in coordination with compliance personnel
- Coordinate preventive maintenance and repairs, review vehicle inspection reports, and ensure trucks and delivery equipment are ready for service
- Use Omnitracs, Samsara, Paycom, Fleetio, and other company systems to monitor routes, safety events, attendance, maintenance, and operational performance
- Partner with sales, customer service, and warehouse leadership to resolve delivery concerns and improve the customer experience
- Ensure drivers verify product quality and order accuracy, follow customer delivery instructions, complete required documentation, and handle products properly
- Oversee fuel card accountability, fuel usage, vehicle assignments, and distribution of driver equipment
- Respond to accidents, breakdowns, service interruptions, and safety concerns
- Document incidents and implement corrective actions
- Review performance trends, identify operational gaps, and implement procedures that improve safety, service, and financial results
- Conduct route evaluations and provide emergency delivery coverage when qualified and needed
Requirements
- Minimum of five years of transportation or delivery operations experience, including supervisory or management responsibilities
- Working knowledge of fleet operations, route planning, driver safety, and applicable transportation regulations
- Demonstrated ability to manage labor budgets, control overtime, and interpret operational and financial reports
